ORDER ON REQUEST: These items are considered a special order. Most of the time we will drop ship them directly from the supplier so there is no delay. Sometimes we will order them from our supplier and ship as soon as they come in stock. Sometimes there will be a 1-3 day delay on these items. Please see our "Contact Us" page if you have any questions about a particular item.

BUY BACK POLICY: Any phone purchased from MobileSteals.com qualifies for our "Buy Back Policy". If you have an interest in selling or trading in your phone for a new phone from our store, please email us for shipping instructions so we can provide you with an accurate trade in or cash value for your phone. Other phones may also qualify for the "Buy Back Policy", even if the phone was not originally purchased from MobileSteals.com.

RETURN POLICY: If you are unhappy with your purchase, you may return the unopened item within 7 days for a refund, minus a 5% restocking fee (excludes "open box" items). All opened items are subject to a 15% restocking fee; used items are subject to a 15%-45% restocking fee (applies to returned "open box" items as well).

After 7 days, all returns are subject to our "Buy Back Policy". A store credit will be issued for your trade in based on the usage of the phone, the exterior condition of the phone, the condition of the packaging, and the accessories attached or included.

If you would prefer to receive a refund (instead of a store credit), you may opt to use our "Buy Back Policy". However, the refund amount is typically less than the trade in value your item would receive.

DEFECTIVE ITEMS: A defective item may be returned (for an exact replacement) within 25 days of date of purchase. If an exact replacement is not available, you will be offered a store credit toward a future purchase, on most items. If you would prefer a refund (instead of a store credit), this will be available at a lesser value. After 25 days, your item will be sent to the manufacturer for warranty repair work (within one year from purchase). Repair takes anywhere from 3-10 weeks.

OPEN BOX SPECIALS: These products are not new, but many are in first class condition; often products that have been returned opened but not use or damaged. If there is only one of each of these products available, they will be allocated on a strict "first come, first served" basis. Some of these still have the remainder of their 1 year warranty on them. Please check with the manufacturer when you receive your item. We will offer a 5 day return policy on all "Open Box" items. After 5 days the customer is responsible for the repair through the manufacturer.

RMA NUMBERS: In order to expedite your return, please see our "Contact Us" page and request an RMA number. We will provide you with an RMA number so that your return may be processed and tracked properly. Return shipping costs are the responsibility of the customer. Shipping costs are never refundable unless we ship an incorrect item.

PRE-RELEASE/PROTO-TYPE: Phones sold as Pre-release or Proto-Types do not qualify for our return policy, nor is any warranty expressed or implied. No Returns On these items will be accepted. They are, however, eligible for our “Buy Back” policy.

BRANDED UNLOCKED PHONES: Phones branded AT&T, Cingular and T-Mobile lose their warranty as soon as they are unlocked. They can be sent out for warranty by a service provider if you have an account with the service provider to which the phone was locked to. Otherwise there is no warranty associated with these devices.

INTERNATIONAL CUSTOMERS: YES! We do ship to Countries other than the USA. Simply order online, and choose the desired shipping method. Google checkout works for almost every country, if your country is not listed you can request a virtual invoice, which is a Google Checkout Invoice. This invoice allows us to accept payment from International Customers with shipping addresses outside of the Continental USA not available directly from the website.  Please provide us with the the item(s), the quantity, the shipping address and preferred shipping method. Overnight and 2 Day Air are available almost anywhere, and UPS Standard is also available, but to CANADA only.

RESTRICTIONS: MobileSteals.com reserves the right to refuse any return, conditions apply, please email for details.

SHIPPING: The majority of our items are shipped from within the United States. However, some are shipped from overseas. Most of the time these items will ship same day, however please allow 1-5 days from your order to receive tracking. If you have any questions regarding ship times, visit the Contact Us page, and send your request, or call.